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Documentation

Welcome to Parrot

Parrot answers your customers on Messenger, Instagram, WhatsApp, Telegram and Viber — in their language, from your own prices and products — takes their orders, and hands the conversation to your team whenever it should. These guides show you how to set it up and run it.

Core conceptsPlatform overview

Start here

Four steps from a new workspace to answering customers.

  1. 1Sign in to your workspace
  2. 2Tell Parrot about your business
  3. 3Bring in your products
  4. 4Connect a chat app

Connect a channel

Step-by-step setup for every supported chat app.

Facebook Messenger
Sign in with Facebook and pick your Page.
Instagram
Sign in with Facebook and pick the Page linked to your Instagram.
WhatsApp Business
Connect your WhatsApp Business number, with our help.
Telegram
Paste your bot token — Parrot does the rest.
Viber
Paste your bot token — Parrot does the rest.
Custom Channel
Connect any other messaging system through the API.

Platform guides

Everything a workspace contains, on any plan.

AI agent
Answers from your business profile and products, in the customer’s language.
Products & services
The one list the AI quotes from — prices, photos, stock.
Import & sync products
From a spreadsheet, your website, or your own system.
Orders & bookings
Taken in chat, confirmed, then tracked to delivery.
Human handover & take over
When the AI steps back, and how your team steps in.
Voice messages
Voice notes understood, and answered out loud.
Unified inbox
Every channel in one place, with notes, hold and wrap up.
Tickets & SLA
A ticket for every conversation, with response targets.
Contacts
Custom fields, merge duplicates, CSV import, timeline.
Queues & routing
Who gets which conversation, and how many at once.
Automation
When / if / do rules.
Dashboards & reports
Seven dashboards, a custom builder and CSV exports.
Roles & permissions
Who can view or manage each part of the workspace.
Developers
REST API, webhooks, API tokens.

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