Business profile
Settings → Business Profile is what makes automatic replies safe. The agent answers questions about your hours, policies and prices from this page — never from guesswork. While it is incomplete, every conversation goes to a person instead.
What to fill in
| Section | What it decides |
|---|---|
| Industry and About | The first thing the agent is told, and what it falls back on |
| Products and services | Kept in the catalogue so a price is only ever changed in one place |
| Opening hours | Answers "are you open?" |
| Policies | Booking, cancellation, refunds, delivery, warranty and payment, answered word for word |
| Bookings and limits | What the agent must establish before confirming, and what it must never say |
Opening hours
Each day has an Open / Closed button and two dropdowns. A day left closed is simply never offered. Use the Note line for anything the grid cannot express — public holidays, a long lunch break, seasonal hours.
Readiness
The banner at the top of the page scores how much the agent has to work with and lists what is still missing. Two things are non-negotiable before the agent will answer on its own:
- a description of what the business does, and
- at least one product or service in the catalogue.
See what the agent reads shows the exact text added to the agent's instructions on every conversation. If an answer looks wrong, start there.
Turnaround, chasing and stock
Three numbers on this page decide when the app speaks up:
| Setting | What it does |
|---|---|
| Turnaround | Days from order to delivery. Asked "where is my order?" inside this window the agent answers itself; past it the order genuinely is late, so it hands the case to a person instead of saying "soon" again |
| Chase unpaid after | Days before an unpaid order is flagged for someone to follow up. Cash on delivery is never chased — it is unpaid by design until it arrives |
| Low stock warning | Warn when an item has this many left or fewer. Set it to 0 to hear only once something has sold out. Items you do not count stock for are never flagged |
Payment is kept separate from delivery on purpose. A bank transfer is owed before anything ships, so it usually needs chasing sooner than a slow parcel needs explaining.
Auto-reply
The switch at the bottom is on from the start, so a business that finishes its profile starts being answered without hunting for a second toggle. It does not override readiness: until the profile is complete the card says on, but not yet active and every conversation still goes to a person.
Turn it off whenever you want the agent to stop replying on its own — it keeps suggesting replies for your team in the inbox.