Orders & bookings
Every order the agent takes, and every one your team records by hand, is a real record — listed, filtered, counted and reported on. A clinic sees the same record with the words a clinic uses: a shop packs and ships, a clinic sees the patient.
Two states, not one
Fulfilment and payment move separately, because for most businesses they genuinely do. Cash on delivery moves them together; a bank transfer is paid days before anything ships; a refund happens after it arrived.
Stock comes off at Confirmed, not when the order is placed — an order nobody has agreed to should not be holding inventory. Moving the status back puts it on the shelf again, and the app says so before you save.
Changing a status
A status change is chosen, then confirmed. The strip that appears says exactly what will change, including whether it takes units off your stock count, and nothing happens until you press Save. There is no undo for a customer who has been told their parcel is on its way.
Part payments
Choosing Part paid asks how much has been received in total — the running figure on your own statement, not the latest instalment. The balance still owed then shows on the order, on the dashboard and in the report, so whoever packs it can see what to collect.
Prices in words
Prices are free text throughout, because "79,000" and "ask for a quote" are both real answers. Where an order's total is written as a number the app also counts it; where it is not, reports say how many orders had no price rather than treating them as worth nothing.
Chasing
An order that has been unpaid for longer than your Chase unpaid after setting appears in notifications with a link straight to it. Cash on delivery never appears there — it is unpaid until the courier hands it over.
Order numbers
Customers see a code like DC2026091812323, not #1001. The tail is random on purpose: a sequential number tells anyone who orders twice exactly how much business you did in between, and a timestamp leaks the same thing in a longer form. Choose the letters in front under Business profile → Order code prefix; they are printed on what your customer receives.